Shipping & Returns

We get you your order out as fast as we can!

SHIPPING

Orders are shipped within 1-2 business days from the day an order is placed, excluding holidays, when possible and practical.
We are closed Mondays. Please note that orders shipped outside of Canada may be subject to customs and duties, as well as a holding period while funds clear.
COURIER Orders placed with Ontario Archery Supply will be shipped via Canada Post. Standard shipping does not include insurance. Express and Expedited includes $100.00 insurance. NO additional insurance is put on parcels unless otherwise requested. Parcels are shipped with no requirements for holding or signature required.

IN-STORE 
PICKUP

In-Store Pickup is only available during store business hours.

ONLINE RETURNS

Deposits and special order items are non refundable.

Unopened items in original packaging and returned within 14 days of purchase will receive a refund processed back to the original method of payment, minus 3.9% and a restocking fee of 20% of the retail value. This does not apply to scopes, optics, compound or crossbows. These items are non-refundable purchases.

We do not offer refunds on shipping fees. Website cancellations are subject to a 4% fee for credit card fees we do not see.

All return shipping costs are the customer’s responsibility.

Layaway and payment plans: 50% required of invoice total prior to product being ordered unless otherwise stated. If contract/agreement is cancelled at any time, we retain 20% of total paid. If we have already ordered the product and received it, refunds will not be applicable.